Privacy Policy

Gulf Horizon Tourism L.L.C. operates our online platform and provides various tourism and hospitality services including tour packages, hotel reservations, visa assistance, transportation, excursions, event management, and custom travel arrangements.

This privacy policy explains how we collect, use, disclose, and protect your information when you use our service or interact with us. We are committed to protecting your privacy in accordance with applicable data protection laws, including the European Union's General Data Protection Regulation (GDPR), where relevant.

Information We Collect

We collect various types of information in connection with the services we provide:

Information you provide to us:

This includes information you give us directly when you book a service, register on our site, communicate with us, or participate in surveys or promotions. This may include:

Contact details (such as your name, email address, phone number, and postal address)
Identification information (such as passport details, date of birth, nationality, and travel document information)
Payment information (such as credit/debit card details or other payment method information)
Travel preferences and requirements (such as dietary needs, accessibility requirements, seat preferences, or loyalty program details)
Health information, but only if necessary to accommodate specific travel needs (e.g., mobility issues, medical conditions requiring specific arrangements) and only with your explicit consent.
Login credentials if you create an account.
Communications with our customer service.

Information collected automatically:

When you visit our site, we may automatically collect certain information about your device and usage, such as your IP address, browser type, operating system, referring URLs, pages viewed, and access times. This is typically collected through cookies and similar tracking technologies.

Information from third parties:

We may receive information about you from third parties such as our business partners (e.g., booking platforms, airlines, hotels) or publicly available sources, where permitted by law.

How We Use Your Information

We use the information we collect for various purposes, including:

To provide and fulfill the services you request, such as processing bookings, arranging travel, facilitating visa applications, and managing events.
To communicate with you regarding your bookings, inquiries, and service updates.
To process payments and manage financial transactions.
To personalize your experience and tailor our service offerings to your preferences.
To improve our services, site functionality, and customer experience.
To conduct internal business operations, including data analysis, security measures, and fraud prevention.
To send you marketing communications about our services, promotions, or special offers that may be of interest to you, where you have consented or where permitted by law.
To comply with legal obligations, resolve disputes, and enforce our agreements.

Lawful Basis for Processing (for individuals in the EU/EEA)

If you are in the European Union or European Economic Area, we process your personal data based on the following legal grounds:

Performance of a contract: We process your data to fulfill the contract we have with you to provide travel services.
Legal obligations: We may process your data to comply with legal requirements, such as tax regulations or immigration laws.
Legitimate interests: We may process your data for our legitimate business interests, such as improving our services, preventing fraud, or marketing, provided these interests are not overridden by your rights and interests.
Consent: We may process certain types of data (e.g., sensitive personal data like health information) based on your explicit consent, which you can withdraw at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.

Sharing and Disclosure of Information

We may share your information with third parties in the following circumstances:

Service Providers: We share information with third-party service providers who perform services on our behalf, such as airlines, hotels, transportation companies, visa processing centers, event venues, payment processors, IT service providers, and marketing agencies. These providers are obligated to protect your information and use it only for the purposes for which it was disclosed.
Business Partners: We may share information with business partners with whom we offer co-branded services or promotions.
Legal Requirements: We may disclose your information if required by law, court order, or governmental regulation, or if we believe such disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.
With Your Consent: We may share your information with other parties when we have your explicit consent.

We ensure that third parties who receive your data are required to protect your information and use it only for the specific purposes for which it was shared, consistent with this policy.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.

International Data Transfers

As a tourism company operating internationally, your information may be transferred to, stored, and processed in countries outside of your country of residence, including countries which may not have the same level of data protection laws as your own. When we transfer personal data internationally, we take appropriate steps to ensure that your information is protected in accordance with applicable data protection laws. This may include relying on adequacy decisions, using standard contractual clauses, or implementing other legally recognized transfer mechanisms.

Your Data Protection Rights

Depending on your location and applicable data protection laws, you may have certain rights regarding your personal information. These rights may include:

The right to access: Request a copy of the personal information we hold about you.
The right to rectification: Request that we correct any inaccurate or incomplete information we hold about you.
The right to erasure: Request that we delete your personal information, under certain conditions.
The right to restrict processing: Request that we restrict the processing of your personal information, under certain conditions.
The right to object to processing: Object to our processing of your personal information, under certain conditions.
The right to data portability: Request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
The right to withdraw consent: If we rely on your consent to process your data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.

To exercise these rights, please contact us using the address provided below. We may need to verify your identity before responding to your request.

Third-Party Links

Our site may contain links to third-party websites or services that are not operated by us. This privacy policy does not apply to third-party websites. We encourage you to review the privacy policies of those third parties.

Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us using the address below.

Changes to this Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will revise the "last updated" date at the beginning of the policy. We encourage you to review this policy periodically.

Contact Us

If you have any questions or concerns about this privacy policy or our data practices, please contact us by writing to:

Gulf Horizon Tourism L.L.C.
12th Floor, Executive Tower D,
Business Bay,
P.O. Box 450789
Dubai, Dubai Emirate,
United Arab Emirates